Many funeral homes do not realize that they do not have to submit a death claim for each contract associated with the insured. For example: a contract with add-ons. They go back and try to submit for the A, the B, the C, etc. Every time they do that, we receive a notification in-house, and we have to double check that there is no problem.
My proposal is an AND/OR idea:
If an insured has multiple contracts, a notice/pop-up/disclaimer could show up notifying the FH that they only have to submit once and/or, if they do try to submit a second time, a pop-up could show up explaining that the contract is already suspended and that they do not have to submit again.
|I need it...||Not Sure -- just thought it was cool|